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1) How do I change where my Easy Ring 800 number rings?

2) Can I have my number ring anywhere I want? 

3) How do I get my 800 number to follow me?

4) Will people be able to call the toll free number from payphones?

5) I want my callers to be sent to the person more capable of helping them. Can one number route calls to several departments (sales, customer service, billing, ext) based on the need of the caller?

6) Can I set up my account to only allow my employees to view the Call Detail for the toll free number assigned to them, but not allow them to make administrative changes to the account?

1) How do I change where my Easy Ring 800 number rings?

By taking advantage of Easy Ring 800 web management tools, you can update where your toll free number ring's at anytime, in real time! Simply login to your account, and click the "change settings" option to the right of the number you would like to update. Type the new ring-to number into the field provided, save your settings, and you're done!

2) Can I have my number ring anywhere I want? 

Yes. Your Easy Ring 800 number can ring to any location world wide.

3) How do I get my 800 number to follow me?

By utilizing the Hunt Groups feature you can have your calls follow you anywhere you like - your office, your home, your cell phone, etc. Hunting will begin with the first number in your and continue through the list in order until the call is answered or each number is attempted once. Another way for your 800 number to follow you is to use the Custom Call Forwarding tool to send your calls to different numbers based on the time of day, day of week, or state that the call originated from.

4) Will people be able to call the toll free number from payphones?

Yes. Calls from payphones are allowed by default. If you would like to not accept calls from payphones, you may choose to block them by clicking on Pay Phone Blocking from your online account or by contacting customer service.

5) I want my callers to be sent to the person more capable of helping them. Can one
    number route calls to several departments (sales, customer service, billing, ext) 
    based on the need of the caller?

With Easy Ring 800's Virtual PBX feature, you can sound like a large company with customized greetings, interactive menus, and extensions. Direct calls to the right person or department using a push button menu tree, such as, "press one" for sales; press "two" for service, etc.

6) Can I set up my account to only allow my employees to view the Call Detail for the
    toll free number assigned to them, but not allow them to make administrative
    changes to the account?

  • Master Logins are the administrative logins that allow the user full access to billing and account holder information as well as all features and settings for all numbers assigned to the account.
  • Limited logins have full access to the features and settings for the 800 numbers assigned to their login, but cannot view the billing or account holder information.
  • Location Logins only allow you to view the Call Detail for calls to the toll free number that rang to the specific locations (ring-to numbers) assigned to the login. Especially helpful if you have multiple users in different locations sharing the same toll free number.

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